Human-centered AI (HCAI) refers to guidelines or principles that aim on ethi-cally oriented design of systems. We compare HCAI- guidelines with princi-ples of socio-technical systems that emerged in the context of conventional in-formation technology. The comparison leads to a revision of socio-technical heuristics by including aspects of AI-usage. The comparison reveals that con-tinuous evolution is a basic characteristic of socio-technical systems, and that human oversight or interventions and the subsequent appropriation of AI-systems lead to continuous adaptation and re-design of the systems, if autono-my is collaboratively exercised. From a socio-technical point of view, the cru-cial requirement of transparency has not only to be fulfilled with technical fea-tures, but also by contributions of the whole system including human actors. It will be promising for using AI, if not only technical features, but organization-al and social practices are socio-technically designed in a way that compen-sates shortcomings of AI.
Artificial Intelligence (AI) is rapidly transforming organizations, raising a fundamental organizational and economic question: when will a human employee be replaced by AI? We present an analytical model for studying Human--AI Task Allocation (HAT) in hierarchical organizations.…
The growing use of Large Language Models (LLMs) in education, software engineering, academic writing, and technical documentation raises a key question: how can we evaluate not only AI-assisted outputs, but also the interaction process that produced them? Current debates often fo…
Mental health disorders affect nearly one billion people globally, yet 75% of individuals in low- and middle-income countries receive no treatment due to workforce shortages, cost barriers, and stigma. Current AI-powered wellness solutions predominantly rely on single-mode conver…
This study examines the integration of AI into Human Resource Management in German companies. We ask if and how AI-based technologies are \enquote{augmenting} human resource management. Organisations employ generative AI or predictive analytics to transform traditional human reso…
Research on artificial intelligence (AI) in the public sector often treats "AI" as a single category, neglecting technical distinctions between different AI systems. But these distinctions affect how different systems impact core public values like accountability, procedural just…
Community Notes, a bridging-based crowd-sourced fact-checking system, has emerged as a new mechanism for moderating misleading information on social media and has been adopted by major platforms including X, Facebook, Instagram, Threads, and TikTok. Since its introduction, there…