crossrefElectronics2025-05-23Cited by 6
Sentiment Analysis of Digital Banking Reviews Using Machine Learning and Large Language Models
Raghad Alawaji, Abdulrahman Aloraini
Sentiment analysis, in the context of digital banking reviews, aims to assess customer satisfaction and support service enhancement. Despite increasing attention to sentiment analysis across domains, Arabic banking reviews remain underexplored. To bridge this gap, we introduce a…