crossrefMachine Learning and Knowledge Extraction2025-09-21Cited by 41
Customer Churn Prediction: A Systematic Review of Recent Advances, Trends, and Challenges in Machine Learning and Deep Learning
Mehdi Imani, Majid Joudaki, Ali Beikmohammadi, Hamid Arabnia
Background: Customer churn significantly impacts business revenues. Machine Learning (ML) and Deep Learning (DL) methods are increasingly adopted to predict churn, yet a systematic synthesis of recent advancements is lacking. Objectives: This systematic review evaluates ML and DL…