arxivcs.CYcs.HC2026-07-15
Persona Migration and Expectation Recalibration in Generative AI Adoption: A Longitudinal Study at a State Department of Transportation
Omidreza Shoghli, Fatemeh Banani Ardecani, Amin Mohamadi Hezaveh
Generative AI tools are increasingly being piloted in public agencies, but limited evidence explains how employee acceptance changes after hands-on use. This study examines Microsoft 365 Copilot adoption during an eight-week pilot at a state Department of Transportation. A matche…