zenodoPublication2026-07-29
A Study on the Impact of AI-Driven KYC Verification on Customer Onboarding Efficiency in Digital Payment Platforms
Dr. Vinod Krishna M U Abhishek Channappa Borakanavar
Digital payment platforms have witnessed rapid growth over the past decade, and customer onboarding has emerged as a critical determinant of user acquisition and retention. Know Your Customer (KYC) verification, a mandatory regulatory requirement, has traditionally been a slow, m…