arxivcs.HC2026-07-07
The Impact of Security and Privacy Controls on Users' Emotional Engagement with Generative AI Chatbots
Jabari Kwesi, Jiaxun Cao, Hailee Cunningham, Pardis Emami-Naeini
Chatbots powered by generative AI (e.g., OpenAI's ChatGPT and Google's Gemini) are increasingly being appropriated for emotional support and companionship. These tools offer a suite of security and privacy (S&P) controls, including model training opt-outs and memory toggles, yet…