Background: The acceptance of new vaccines under uncertainty—such as during the COVID-19 pandemic—poses a major public health challenge because efficacy and safety information is still evolving. Methods: We propose an integrative analytical framework that combines a theory-based…
Companies are increasingly giving more attention to chatbots as an innovative solution to transform the customer service experience, redefining how they interact with users and optimizing their support processes. This study analyzes the acceptance of conversational robots in cust…
Generative artificial intelligence (GAI) is emerging as a disruptive force, both economically and socially, with its use spanning from the provision of goods and services to everyday activities such as healthcare and household management. This study analyzes the enabling and inhi…