openalexFrontiers in Public Health2026-07-24
Evaluating the impact of restored nonverbal communication on medical service quality and patient loyalty in the post-pandemic era
Jebum Kim, Lina Wen, SangYoon Lim
Introduction The transition to the endemic era has restored nonverbal communication in healthcare settings. This study investigates healthcare consumers’ perceptions of Medical Service Quality (MSQ) in this context, specifically examining the impact of restored nonverbal cues on…