crossrefMachine Learning and Knowledge Extraction2026-01-26Cited by 4
Assessing Interaction Quality in Human–AI Dialogue: An Integrative Review and Multi-Layer Framework for Conversational Agents
Luca Marconi, Luca Longo, Federico Cabitza
Conversational agents are transforming digital interactions across various domains, including healthcare, education, and customer service, thanks to advances in large language models (LLMs). As these systems become more autonomous and ubiquitous, understanding what constitutes hi…