Minda Zhao

A Simple Solution to Improving Human Supervision of Algorithms: Evidence from Smart Vending

Minda Zhao, Brian Rongqing Han, Xin Chen, Tao Zhu

Organizations increasingly deploy autonomous artificial intelligence (AI) systems for operational decisions, such as inventory replenishment. Yet fully granting override rights can degrade performance due to human bias and noise, while prohibiting them may overlook valuable priva…Read more