Nitya Dhagat

Telephony Voice Agent for Banking Services

Nitya Dhagat, Vipul K. Dabhi, Harshadkumar B. Prajapati, Zankhana J. Barad

This paper proposes a voice-powered AI-based banking system based on Google Conversational Agent, Dialogflow CX, which provides safe and convenient banking by phone. The system supports essential banking functions such as balance inquiries, transaction history retrieval, card act…Read more