arxivcs.HCcs.AIcs.ETstat.AP2026-07-07
Digital Fragmentation and Generative AI Use Across 103 Million Application Events
Sumer S. Vaid, Ashley V. Whillans
Knowledge workers switch between applications thousands of times per day, spending nearly a tenth of the work year transitioning between digital applications in a process called digital fragmentation. Whether this fragmentation reflects who an employee is, where they work, or wha…