Insurance fraud remains costly and operationally difficult, particularly in call-centre workflows where many customer interactions begin at FNOL. While recent fraud detection methods mainly rely on structured data, text, or images, repeated speaker identity across calls remains underused as an investigative signal. This paper presents DG^VoiC, a voice clustering framework for customer verification and cross-profile speaker linking on anonymised real call-centre audio. The approach combines sensitive information-aligned anonymisation, speech-focused preprocessing, sliding-window speaker embedding extraction, and cosine similarity based clustering to identify repeated speakers under real telephony conditions. The method was evaluated on 121 recordings, with a curated reference subset of 56 samples in 22 human-agreed speaker clusters. used for validation. The best configuration achieved 96% AMI, 95% ARI, 98% completeness, 100% homogeneity, and 99% V-measure. These results show that speaker clustering can provide a strong additional signal for fraud investigation by helping analysts verify speaker consistency and surface repeated voices across customers.
Speech editing aims to modify specific portions of an utterance while preserving the remaining speech. Existing approaches primarily focus on word-level content modification and typically treat content, speaker, and emotion editing as separate tasks, limiting both editing granula…
Unsupervised syllabic tokenization aims to learn discrete syllabic tokens that capture latent linguistic content-related structure from raw speech. Recent syllabic tokenization methods employ teacher-student distillation of the pretrained HuBERT to organize latent speech frame re…
We report the empirical reliability of Gemini models as audio judges that score full-duplex agent conversations directly from the raw stereo waveform, tested across three models in the Gemini family: 2.5 Flash, 3.5 Flash, and 3.1 Pro. Our primary evidence base uses Gemini 2.5 Fla…
Recent text-to-audio models generate high-quality audio, but often fail to follow instructions involving multiple sound events and temporal order. This gap arises because existing evaluation and training signals mainly emphasize global similarity or perceptual quality, with limit…
Phone segmentation and recognition are inherently related tasks, yet modern approaches typically model them separately. We argue that phonetic structure is already latent in the representations of self-supervised speech models (S3Ms), and one only needs to steer them to solve bot…
Audio-language embedding models such as CLAP are widely evaluated on matching present sound events, but rarely on negation. We show this affirmation-only evaluation hides a key limitation: these models fail to encode negated sound concepts, mapping affirmative and negated caption…