Emma Meisingseth — Papers on Cortexa

arxivcs.SDcs.AIcs.CLeess.AS2026-06-26

DG^VoiC: Speaker Clustering for Fraud Investigation under Real Call-Centre Conditions

Muhammad Shakeel Akram, Amal Htait, Abdul Hamid Sadka, Emma Meisingseth, Karishma Jaitly

Insurance fraud remains costly and operationally difficult, particularly in call-centre workflows where many customer interactions begin at FNOL. While recent fraud detection methods mainly rely on structured data, text, or images, repeated speaker identity across calls remains u…

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arxivcs.CLcs.AIeess.AS2026-06-26

Dialogue to Detection: A Multimodal Hybrid NLP Pipeline for Insurance Fraud Detection

Muhammad Shakeel Akram, Amal Htait, Abdul Hamid Sadka, Emma Meisingseth, Karishma Jaitly

Insurance fraud imposes substantial financial losses and operational inefficiencies, raising premiums and impacting trust among legitimate policyholders. Early detection at FNOL remains a persistent challenge. Existing approaches rely largely on private, text-only datasets, limit…

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