AI healthcare chatbots are increasingly used to support health information seeking and self-management, yet their performance and impact on users remains to be studied. This study examines over 15,000 user reviews from 59 AI healthcare chatbot apps to explore how these systems function in everyday informational and emotional contexts. Topic modeling and interpretive analysis identify three recurring breakdowns: access barriers and service unreliability, user experience and interaction quality, and billing and customer support issues. Privacy and security concerns are associated with the most negative experiences. By framing AI healthcare chatbots as information infrastructures, our findings highlight how failures in access, usability, and trust affect users, offering actionable insights for designers, policymakers, and information professionals aiming to improve digital health systems.
In this study, we present a large-scale descriptive analysis of the use of an AI-based learning assistant (Syntea) in higher education. Based on objective log data from 77,543 students enrolled in distance studies, we examine usage patterns across gender, age group, study cluster…
We present Anamnesis, an interactive system for demographically controllable survey simulation using large language models. Open-source, and designed for non-technical users/researchers, Anamnesis enables the prototyping and stress-testing of survey instruments on virtual populat…
Privacy is an important challenge when users interact with AI chatbots, since users may share sensitive information, explicitly or implicitly, and AI chatbots can use this information for user profiling. In this paper, we aim to protect user privacy via a user-side mechanism that…
Artificial intelligence (AI) chatbots (e.g., ChatGPT) can communicate in strikingly humanlike ways. This has prompted many chatbot users to attribute psychological properties, including consciousness, to these systems. However, there is little scientific evidence that current AI…
AI chatbots are increasingly used for answering health-related questions. This study examines the role of topic type discussed with an AI chatbot and individual characteristics on perceived benefits and risks, intention to use an AI chatbot, and willingness to self-disclose healt…
AI nudification uses generative models to create synthetic non-consensual sexually explicit imagery (SNEACI) of real individuals. Prior work has examined dedicated nudification platforms and model repositories, finding that most targets are female celebrities. However, the anonym…