openalexJournal of the Association for Information Systems2026-08-15
The Invisible Gap: How AI Productivity Masks Eroding Expertise in Knowledge Work – and what to do about it
Generative and agentic AI is rapidly reshaping how knowledge workers think, learn, and produce — lifting productivity substantially, with the largest gains concentrated among novices and lower-skilled workers (Brynjolfsson et al., 2025). Yet the same dynamic raises a deeper quest…