Embodied conversational agents (ECAs) need effective empathic grounding to foster social support and engagement. Expanding into emotional domains, ECAs now use Large Language Models (LLMs) and multimodal human-agent interactions to enhance their capabilities. Yet, understanding the impact of backchanneling modalities on young adults and their gender remains limited. We introduce TANDE, an LLM-powered ECA designed for emotional conversations with young adults, a population experiencing mental, personal, and social issues with limited tools to address them. In a within-subjects study with N=36 young adults, we explore nonverbal and combined verbal-and-nonverbal backchanneling modalities on rapport, empathy, and engagement and isolate for gender differences. Our research shows the importance of nuanced backchanneling cues with emotional ECAs with young adults, showing a preference for nonverbal cues. We derive design implications for more effective ECAs for emotional support and well-being in young adults. The code is available at https://github.com/Cornell-Tech-AIRLab/TANDE.
Multimodal emotion recognition in conversation (MERC) achieves accurate predictions by integrating multimodal and contextual information in dialogues. While current MERC approaches focus on modeling complex contextual dependencies in conversation, they often overlook the impact o…
Background: Conversational AI chatbots designed for mental health may offer an accessible, scalable avenue for supporting psychological well-being, yet prior evaluations have largely focused on clinical symptom reduction rather than broader indicators of day-to-day functioning, a…
The growing use of Large Language Models (LLMs) in education, software engineering, academic writing, and technical documentation raises a key question: how can we evaluate not only AI-assisted outputs, but also the interaction process that produced them? Current debates often fo…
Classic models cast information seeking as iterative foraging: formulate a keyword query, scan results, reformulate, gather across sources, synthesize. We ask what happens when a conversational assistant is inserted into that episode. Linking real conversations with major assista…
Combining refreshable tactile displays (RTDs) with conversational AI offers a promising approach to accessible data visualization for people who are blind or have low vision (BLV). However, it remains an open question how these modalities should be integrated to support accessibl…
Artificial intelligence (AI) systems are increasingly integrated into daily life, with millions now using AI chatbots built on Large Language Models (LLMs) for companionship. Both humanlike AI qualities and user predispositions to anthropomorphize relate to social consequences, s…