LLM-based ASR adapted to regulated domains such as banking is bottlenecked by privacy: real speech is costly and legally constrained to collect, making synthetic text-to-speech (TTS) an attractive substitute. Yet synthetic speech stays acoustically mismatched with real recordings, and work on this gap has stayed within supervised fine-tuning (SFT). We instead turn to reinforcement learning, and show that Group Relative Policy Optimization (GRPO) extracts far more from the same synthetic speech than SFT. Synthetic-only adaptation of the model with GRPO, a critic-free method rewarding low-WER hypotheses, reduces WER by 40\% relative to SFT (36.71\%$\to$22.09\%), and an SFT-then-GRPO combination pushes this further to 45\%. We trace the gain to behavior rather than representation: GRPO reduces insertion errors by improving stopping calibration and speech-to-text alignment by better anchoring attention to audio, leaving early-layer representations intact. When synthetic speech is the main resource, reinforcement learning should be preferred over supervised fine-tuning.
In regulated domains such as banking and healthcare, where privacy constraints make real speech costly to collect and retain, synthetic speech from modern text-to-speech (TTS) is an appealing alternative for training automatic speech recognition (ASR) without exposing sensitive c…
Streaming speech-to-speech language models aim to answer spoken queries directly with synthetic speech. However, standard speech and text benchmarks do not capture whether these systems behave naturally in conversations, where timing, turn-taking, prosody, interpersonal stance, l…
Recent advances in multimodal large language models (MLLMs) have significantly improved the performance of multimodal emotion recognition (MER) and enabled interpretable description generation by jointly modeling video, audio, and language, etc. However, these performance improve…
With the proliferation of speech AI agents, understanding emotional entrainment in conversational interaction has become increasingly important. Emotional entrainment is shaped by social relationships and conversational context, influencing affective coordination over time. We in…
Insurance fraud remains costly and operationally difficult, particularly in call-centre workflows where many customer interactions begin at FNOL. While recent fraud detection methods mainly rely on structured data, text, or images, repeated speaker identity across calls remains u…
Reinforcement learning from verifiable rewards (e.g. GRPO) is the engine behind today's reasoning models, yet it grades only the final answer. On hard problems this trains models to write more rather than to think better, since the trace itself is never graded and no label for go…