TurnNat: Automatic Evaluation of Turn-Taking Naturalness in Dyadic Spoken Dialogue

Hao Zhang, Thomas Thebaud, Georgi Tinchev, Venkatesh Ravichandran, Laureano Moro-Velazquez

Turn-taking naturalness is central to full-duplex spoken dialogue systems, yet its automatic evaluation remains limited. Existing evaluations often rely on human judgments or behavior-specific timing metrics, making it difficult to compare heterogeneous timing failures within a unified framework. We propose TurnNat, a likelihood-based framework for automatic turn-taking naturalness evaluation in two-channel spoken dialogue. A causal turn-taking prediction model trained on natural conversations estimates future two-speaker voice-activity states, and the negative log-likelihood (NLL) of the observed future activity measures timing atypicality. TurnNat pools frame-level NLLs over turn-taking boundary units (TBUs) extracted from utterance onsets and offsets, and aggregates mean and tail TBU scores into a dialogue-level naturalness score. We further construct a controlled perturbation benchmark of paired natural and perturbed dialogue clips, validated by human naturalness judgments. Experiments on this benchmark show that TurnNat successfully identifies unnatural turn-taking perturbations across heterogeneous timing failures.